By using Black Car Livery Service, you agree to abide by these Terms and Conditions. If you do not agree with these Terms and Conditions, we recommend that you do not use or access this website or any other services provided by Black Car Livery Service.
We, Black Car Livery Service, reserve the right to review and amend these Terms of Service at our sole discretion. Any updates will be posted on this page. Changes to the Terms of Service will take effect immediately upon publication.
Toronto Pearson Airport Pick-Up Locations and Procedure:
Terminal 1 & 3: Please follow these steps to locate your Black Car Livery Service transportation: Proceed to Exit Door “A”. Go to the Pre-Arranged Services Desk and ask security to call your Black Car Livery Service vehicle under your last name. If you cannot locate your driver, please do not leave the airport. Call us immediately at (416) 704-1936, and we will direct you to your vehicle.
Airport Wait Time:
Black Car Livery Service provides up to 1 hour of free wait time for each arrival. Wait time beyond this period is charged in 30-minute increments based on the vehicle’s hourly rate. Our system automatically tracks your flight and updates your reservation with any changes to the estimated arrival time. There is no need to call us if your flight is delayed. However, you should call us at (416) 704-1936 if your flight information changes, such as if you are taking a different flight, missed your flight, or if your flight is canceled. In the event of a flight cancellation, a representative from Black Car Livery Service will contact you to discuss how to adjust your booking.
Wait Time Period:
There is a 15-minute grace period on all transfers (excluding airport pickups). If the grace period is exceeded, wait time will be charged in 30-minute increments based on the vehicle’s hourly rate.
Reservations:
We recommend reserving your transportation in advance (at no additional cost) to guarantee service availability. Our online reservation system allows you to book a car at least 8 hours in advance, depending on the pickup address. If you need a car with less than 3 hours’ notice, please call us at (416) 704-1936.
Credit Card Transaction:
To complete and confirm all reservations, we require valid credit card information to secure your booking in our system. The credit card information is used solely for confirmation purposes. After the completion of the service, the provided credit card will be charged automatically, and you will receive an email receipt. Please note that our drivers do not process any payments in the car.
Rates Changes:
Black Car Livery Service reserves the right to change the rates for any of its services at any time without prior notice. However, if a booking has already been made using the old rates, you will be charged the old rate.
NO SHOW & CANCELLATION POLICY
Cancellation Policy:
Any cancellation is subject to a 30% administration fee on the total amount of the requested service. If a cancellation is made less than 4 hours before the scheduled pickup time, the full amount of the requested service will be charged. For cancellations made between 4 to 12 hours prior to pickup for services within the Greater Toronto Area (GTA), 50% of the full amount of the requested service will be charged.
No Show Policy:
You will be considered a no-show if you have not met your chauffeur or contacted us by phone 30 minutes after the scheduled pickup time. In such cases, you will be charged the full amount for the booking.
SPECIALTY VEHICLES:
For stretch limousines, sprinter vans, party buses, and coaches, a non-refundable deposit of $350.00 plus applicable taxes is required. These vehicles are considered specialty vehicles, and once booked for a reservation, they cannot be assigned to another client. Specialty vehicles include Stretch SUVs, Stretch Sedans, Shuttle Buses, Coaches,Sprinter Van, etc. No cancellation fee will apply if the booking is canceled up to two weeks prior to the pickup date. However, if the booking is canceled less than two weeks before the pickup date, a charge of $350.00 plus applicable taxes and any other applicable fees will apply. If the booking is canceled less than 72 hours before the scheduled pickup time, the full charge of the booking will be applied.
This is only an initial confirmation of the reservation and may not include all charges incurred during the trip, such as, but not limited to: ♦ Extra Stops ♦ Waiting Time ♦ 407 ETR Tolls ♦ Parking.
By utilizing Black Car Livery Service, you expressly authorize your credit card or corporate account to be charged in accordance with our rates and policies.
